We Unlock Phones Too!

A repair service for those who cannot make it to either of our locations

If you are unable to drop by our stores you can mail-in or courier your phone for repair. All repairs are backed by our 180-day warranty and are generally completed the within one business day from the point of receipt of the phone except in rare cases when parts are not in stock, the fault cannot be duplicated or there are challenges in diagnosing the issue.

The mail-in repair process

1

Complete the mail-in repair form

You can also email or write on a piece of paper the required information if you are not able to print the form. If possible, we recommend that you backup any essential data that you have on the phone as there is always a risk that the data may be wiped or corrupted when flashing, repairing or fixing the phone

Download and complete the mail-in repair form

 

2

Ship the phone to our Vancouver location

Package up the phone securely with your repair form included and ship to:

VanCell Phone Repairs
3292 E 29th Ave
Vancouver, B.C.
V5R 1W6

Canada Post Express costs around $10-$15 to ship a phone (depending on location) which includes a tracking number. If you send it this method please include a return prepaid envelope (we do not ship collect) or a $15 return shipping fee will be applied to the repair. We receive shipments daily from Canada Post, UPS, Fedex, Purolator and DHL as well as local couriers so feel free to ship by your preferred method listed.

3

Repair and Payment

We will examine the phone, hook it up to our test equipment and provide you a free estimate. If you choose to go ahead with the repair we will fix the phone and call you for a secure credit card payment over the phone.

4

Return Shipment

Upon receipt of payment the phone will be shipped back via the same method you shipped it using a supplied prepaid envelope. A $15 return shipping fee will be applied if no prepaid envelope is supplied.

Service you can trust

Rest assured that we will not share your personal information and all files and other data on the phone will remain secure. All repairs are backed by our 180-day warranty.



From Our Customers

Vancell fixed my shattered iPhone screen about a month ago. They are AMAZING… Super fast, quality service, reasonable price. My phone is basically brand new. I would 100% come here again (although I hope I don’t need to!). Let Vancell save your phone too. Highly recommended!

Conor Tremmel

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