Simply About Us: We Are VanCell

Your trusted source for smartphone repairs

VanCell began repairing phones for corporate clients in 2007 and soon after we expanded into a retail store with walk in repairs. We opened our second location in 2011 on the border of Port Moody / Coquitlam and then sold that location in early 2016. Core about us is We repair phones for all major companies including Bell, Telus, Rogers, Fido, Wind, Mobilicity and more. We are also an authorized extended warranty depot servicing phones from stores across Canada

Our repair technicians repair all models and brands of cell phones. Every employee at VanCell is a certified electronics technician which enables us to diagnose and repair your device to the highest quality standards around. Main service quality about us is that Over the years we have repaired thousands of phones with thousands of problems. We pride ourselves in offering the absolute highest quality repairs with the best customer service in the industry!

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“VanCell believes in the simple truth that quality work produces growth and success.”

Love People

Love is where it’s at.  We believe that Love is the most important commandment in life and because of this, Love is the most important part of our business.  Love is VanCell’s number 1 Core Value.

The customer not the dollar

We formed VanCell using this foundational core value and we believe the value of people is worth more than the value of money.  The result of putting people first will always reward the benefit of earning money.

Have Integrity

“Integrity is what you do when no one is watching; it’s doing the right thing all the time, even when it may work to your disadvantage.” – VanCell.  The right choice is seldom the easiest but it’s always the right one.  So in essence, we work hard to do the right thing.

Be Positive & Optimistic

This core value is imperative to build a winning life.  People find strength, energy, confidence, and creativity when practicing being positive and optimistic.  We must embrace and execute this core value while pushing back the mediocrity of a negative outlook on life, because the truth is…Attitudes are contagious.

Deliver Customer Service

We would like to thank Jeff for putting this one into action.  We believe our customers deserve nothing less than the best so we encourage working a little harder and going a little farther to show our customers that we truly want to WOW them.

Be Ready

To grow, it’s essential to prepare and Be Ready.  Living in the moment is the key here and embracing whatever faces you with a can do attitude and the willingness to give your best in the process.

Free Diagnostic

We believe in a transparent repair process, and that starts with clear and upfront pricing. If you’re not sure what’s wrong with your device, we would be happy to diagnose it for free. Once we determine what is needed for your repair, we will contact you with an no obligation free repair quote. You can elect to continue with a repair, or not, the choice is always yours.

High Quality Repairs

Getting your device repaired shouldn’t break the bank.  We offer the absolute highest quality parts available for your repair.  We do not believe in using cheap aftermarket or knock off parts.  When you get your phone fixed here you can be assured its the same quality as it was before.

Fast Repair

From friendly and informative technicians, to on the spot repairs we make repairing easy. We know how important your device is to you, so we promise to return it to you as quickly as possible, and keep you informed every step of the way. Most of our popular repairs can even be performed while you wait! This is the Best About Us!

180-Day Warranty

In the rare event that you experience an issue with your repaired device, we back all our repairs with a 180-day, hassle free warranty. Not near the store you originally visited? No problem, our warranty is valid worldwide at all of our location!

Data Protection

The SmartFix team operates in line with strict data protection and privacy guidelines, so that you can rest assured that you are in safe hands when asking us to carry out iPhone repairs, iPad repairs, iPod repairs and Samsung Galaxy repairs. We are committed to delivering an unrivalled level of service to our customers.

Experienced

A little History About Us. We are a FAMILY OWNED and operated business, and we have been in the wireless industry since 2007!

Judy Weatherington Burnaby, B.C

I had the best experience in a repair shop ever here. they explained all the costs up front and left nothing secretive like mechanics or computer repair places do. the front guy was friendly and helpful, and the technician repairing my phone came out and talked to me directly about the issues I had and explained it simple enough for me to understand. highly recommended!

Lina Hyeyoon Yeom Vancouver, B.C

My iPhone screen was shattered to bits and Apple Store had refused to fix it (offered another phone instead). I had given up on fixing it until I decided to try VanCell before getting a new phone. For a reasonable price, Jeff offered to fix the phone and told me that he would test the phone prior to replacing the phone in order to avoid unnecessary cost. The phone was fixed completely and looks good as new now. I would definitely recommend this place!

Michelle S Vancouver, B.C

Excellent service, very friendly and quick! This was my first time here and I will definitely use them again should I have any future problems with our company phones. I was in and out within 30 minutes getting a shattered iPhone screen replaced. This was also by far very affordable compared to other quotes I had gotten.

Sue Coquitlam, B.C

Had my phone repaired at another company. It would work for a few days then stop. Finally I got frustrated and took it to Vancell. They said this was a common problem on the S4 and there is not a fix for it. They really seemed to know everything about the phone. I appreciate the honesty and time explaining it to me. They didn’t charge me anything but I can assure you I will be back when something breaks on my new phone!

You guys are the best!

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