Frequently Asked Questions

Below is a list of Frequently Asked Questions

General Questions

What types of Smartphones do you repair?

We repair most smartphones available in the market including Apple, LG, Sony, HTC, Samsung, Motorola, Blackberry, Nokia, Huawei and more! Check Cell Phones Repair Price list

I tried repairing my smartphone myself, can I still bring it in for repair or diagnostic?

Yes, no problem, please bring your phone in and we can see what you have and what can be done.

I have multiple issues with my smartphone, can I get a deal on multiple repairs?

Yes we try to offer a discount on more than one item depending on the repairs needed and our margins on the repair.

Where do you get your parts from?

We purchase all of our parts direct from wholesalers and the manufacturers of the phones. This enables us to carry true original parts that are not available to the general public.

Mail in Repair Questions

Can I mail in any device for repair?

You can mail-in anything listed on our site. If you have any questions or your device is not listed please call and our technicians will assist you.

What should I include when I am shipping my device to you?

We only need your device, do not include accessories, the original packaging as this will only increase shipping cost. Any other information we need will be provided from the mail-in form.

Do I have to include my passcode with my phone?

It is recommended. We need the passcode in order to test your phone after the repair. If you do not wish to provide your passcode, certain phone functions won’t be tested such us camera, Wi-Fi, and Bluetooth, and therefore can’t be verified by us to work.

Do you need my SIM card?

No we do not need your SIM card.

Walk in Repair Questions

How long will the repair take?

Most repairs take 1 hour or less if we have the part in stock!

Do you sell phones?

We do not sell new phones however we have a great selection of used phones in excellent condition. Please call or email for stock availability.

We are also an authorized Roam Mobility dealer in both locations with some amazing packages to choose from for roaming in the USA and Mexico.

I have multiple issues with my smartphone, can I get a deal on multiple repairs?

Yes we try to offer a discount on more than one item depending on the repairs needed and our margins on the repair.

Why Choose VanCell?

Why should I go to VanCell?

We have been fixing phones for over 10 years. Our technicians have repaired thousands of phones for the general public as well as corporate clients. Our experience, attention to detail, prices, quickness and electronics background gives us the edge over the competition. We do warranty repairs for stores across Canada, and have an outstanding reputation for service and quality.

I found a cheaper place to fix my phone

We only use 100% original parts and our repairs are completed by certified electronics technicians in our store. Some people choose to use low quality parts which may translate to a cheaper repair however they will break easier, be less responsive and potentially damage your phone.

Do you offer mobile repair service?

No, we do not do repairs outside of our shop as the highest quality of repairs can only be completed in a shop with state of the art equipment and a low dust environment.

Liquid Damage Service

What should I do if my device falls in water or another liquid?

Do not turn on your device. It’s best if you bring it the next day or even the same day, as we will have a better chance of repairing it. Of course if you can’t make it to our location, try to dry it out, then bring or mail your device in.

My device was water damaged and now everything seems to work fine except for one function, do I still need the full water damage service?

We would need to see the phone to determine the extent of corrosion and damage to circuit board or components.

How long do water damage repairs take to complete?

Water damage repairs generally take 7 days to complete depending on the level of damage. This estimate can vary, however, depending on the extent of the damage to the logic board and other components.

Glass & LCD Replacement Service

After dropping my phone it has become unresponsive to touch, does the glass repair fix this issue?

Yes, any non responsiveness your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality.

How do I know if I need the LCD repair or not?

If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need a new screen as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to info@vancell.ca and we will do our best to diagnose it.

The glass on my iPhone is completely shattered and is chipping off, is the glass replacement service all I need?

Yes, the glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.

If you don't find the answer you're looking for don't hesitate to contact us